Policies

Web policy for the Edible Garden

General-PlantsProducts sold on website.

  • Plants
  • Plants seeds
  • Gardening equipment
  • Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1/03/2013. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Shipping and Delivery Policy

We deliver products Australia wide using Australia Post and Couriers Please Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

To ensure our plants arrive in the best possible health we ship all our plants in an Australia Post box, these boxes will hold two plants safely and securely. Our postage rate is $10 per two plants. Not only will this keep your plants secure during transit but will also help to facilitate a fast streamline shipment by Australia Post. Contact us regarding bulk orders over 6 plants.

We will put your plant in a plastic bag which is secured around the pot and base of tree to hold in soil and create a micro climate to reduce the shock of transport.

Shipping Destinations:

The Edible Garden ships goods Australia wide, however at this time we do NOT accept international

Orders through our website, please contact us on +61 412203921 to enquire about a special order.

(a)Total costs of the goods or services offered including all appropriate shipping/handling charges and taxes. Where the total cost of the transaction cannot be ascertained in advance you must include a statement to that effect and provide a description of the method that will be used to calculate it;

All prices displayed on this website include shipping costs

Shipping cost of plants , will have to be calculated when final Destination is know

(a)Payment accepted on site PayPal and Westpac payway

Customer Service Policy

The Edible Garden is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

(a) There are no export restriction for any products list on the Edible Grden web site

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

(b) consumer policy as at 1/03/2013

Privacy Policy

The Edible Garden is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. The Edible Garden uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from the only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from The Edible Garden your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@theediblegarden.com.au

Contact Details

The Edible Garden

A.B.N 55003262217

Postal address P.O Box 123 North Richmond N.S.W 2754

Nursery Address 1398 Kurmond Road Kurmond

Phone 0412203921

Fax 0245731291

Email info@theediblegarden.com.au